karika11's Privacy Policy

Introduction

This privacy policy applies to all users of the karika11 platform. When you use our services through the karika11 website, mobile app, or any other channel, you are considered to have voluntarily agreed to the terms of this privacy policy.

karika11 is a safe and trusted online entertainment platform for users in Bangladesh. We use SSL encryption and industry-standard security technology to ensure the protection of your information. Please read this document carefully. If you have any questions, contact our support team.

What Information We Collect

When you register or use services on karika11, we may collect the following types of information:

Personally Identifiable Information

• Full name and date of birth (for age verification)
• Email address and mobile number
• National ID card or passport details (for identity verification)
• Current address

Financial Information

• bKash, Nagad, Rocket, or Upay account details (for processing transactions)
• Deposit and withdrawal history
• Records of transaction amounts and dates

Technical Information

• IP address and device identifiers
• Browser type and operating system
• Platform access and usage log data
• Cookies and similar tracking technologies

Gaming Activity Information

• Play history and preferences
• Bet amounts and results
• Bonus and promotional offer usage details

How We Collect Information

We collect information in the following ways:

1. Information you provide directly in the registration form
2. Information collected automatically while you use the platform
3. Documents submitted during the identity verification process
4. Information received from payment providers when completing transactions
5. Information provided during support chat or email contact

How Collected Information Is Used

karika11 uses collected information only for the following purposes:

• To complete account registration and identity verification
• To verify age and confirm that the user is at least 21 years old
• To process deposit and withdrawal transactions
• To provide gaming services, bonuses, and promotional offers
• To provide customer service and technical support
• To ensure platform security and prevent fraud
• To meet legal obligations
• To improve service quality and enhance the user experience
• To ensure responsible gaming and identify at-risk behavior

Marketing and Communications

With your consent, karika11 may contact you about the following:

• Information about new bonuses and promotional offers
• Updates about new games and features on the platform
• Important account-related notifications

You may opt out of marketing communications at any time. Account-related transactional messages and security notifications cannot be turned off, as they are an essential part of service delivery.

Sharing Information with Third Parties

karika11 may share information with third parties on a limited basis in the following circumstances:

Service Provider Partners

Only the minimum necessary information is shared with our trusted partners for payment processing (bKash, Nagad, Rocket, Upay), technology infrastructure, and customer service operations. These partners operate under strict confidentiality agreements and may not use the information for any other purpose.

Legal Obligations

We may be required to provide information in response to a court order, government directive, or legal process. In such cases, we are obligated to comply with the law.

Security and Fraud Prevention

Information may be shared with relevant authorities to protect platform security and prevent money laundering or fraudulent activity.

Cookie Usage Policy

The karika11 website stores cookies in your browser. Cookies are small text files used to improve your browsing experience.

Types of Cookies We Use

• Essential Cookies: Required to maintain login sessions and ensure security.
• Functional Cookies: Used to remember your preferences (language, settings).
• Analytical Cookies: Help improve the platform by analyzing user behavior.
• Security Cookies: Used to detect fraudulent activity.

You have the option to accept or reject cookies by changing your browser settings. Please note that disabling essential cookies may cause some platform features to not work properly.

Security Technology and Practices

karika11 follows industry-standard security practices to protect your information. Our technical security framework includes:

• SSL/TLS encryption — all data transferred between your device and our servers is secured
• Database encryption — stored sensitive information is kept in an encrypted state
• Two-factor authentication option
• Regular security audits and vulnerability testing
• Suspicious activity detection system

Data Retention Period

karika11 retains information for a specific period in accordance with legal obligations and business needs. The general policy is:

• Information for active accounts is retained until the account is closed.
• Financial transaction records are kept for an extended period as required by law.
• Some information may be retained even after an account is closed, in compliance with applicable law.
• When no longer needed, information is securely deleted or made unreadable.

Your Data Rights

As a karika11 user, you have the following rights regarding your personal information:

Right to Access

You have the right to know what information we hold about you. Upon request to our support team, we will provide you with a summary.

Right to Correction

You may request correction of any inaccurate or incomplete information stored in your account.

Right to Deletion

In certain circumstances, you have the right to request deletion of your information. However, this may not be fully possible in cases involving legal obligations or ongoing disputes.

Right to Object to Processing

You may object to the processing of your information for marketing purposes and we will be required to comply.

Privacy of Children and Minors

karika11 strictly provides services only to those aged 21 and above. We do not intentionally collect any information from minors.

Through the age verification process at registration, we confirm that the user meets the required age limit. If it comes to our attention that information has been collected from a minor, we will immediately close that account and delete the information.

If parents believe their child has created an account on our platform, please contact [email protected] immediately.

Privacy Policy Changes

karika11 reserves the right to change or update this Privacy Policy as needed. For significant changes, we will:

• Publish the updated policy on the website with the revision date.
• Notify registered users via email or platform notifications.
• Obtain new consent where required for significant changes.

If you continue using the platform after the updated policy is published, you will automatically be considered to have agreed to the updated policy. We therefore recommend visiting this page regularly.

Applicable Law & Jurisdiction

This Privacy Policy is formulated in accordance with relevant data protection laws and regulations. Any disputes arising from the use of the karika11 platform will be resolved within the applicable legal framework.

If any part of this policy is found to be legally unenforceable, the remaining parts will remain fully in effect.